Delivery Costs / Timescales

Delivery cost will depend on the type of service chosen at checkout.

UK Delivery Charges

 Standard Delivery   Royal Mail  £0.00
 UK Express Delivery   Hermes  £2.99
 UK Click & Collect  Hubbox  +£1
 DPD Next Day (before 6pm)  DPD  £3.99
 UK Next Day (before 1pm)  Royal Mail  £5.99
 DPD Saturday (before 6pm)  DPD  £4.99
 UK Saturday (before 1pm)  Royal Mail  £5.99

Select Worldwide Delivery Charges

 Ireland Economy   An Post  £4.99
 Ireland Next Day   DHL  £9.99
 USA Economy  USPS  £4.99
 USA Express   DHL  £7.99
 Canada Economy   Canada Post   £6.99
 Canada Express   DHL  £12.99
 France Economy   La Poste  £4.99
 Germany Economy  Deutsche Post  £4.99
 France, Germany Express  DHL  £9.99

How long does delivery take?

A delivery estimate will be provided at checkout after you select an available delivery option.  Delivery estimates cannot be guaranteed apart from UK Next Day delivery.

Approximate delivery times for select locations are shown below:

Economy Delivery

 United Kingdom  2-3 business days
 Republic of Ireland    3-4 business days
 Western Europe  4-5 business days
 Eastern Europe  5-6 business days
 USA & Canada   4-5 business days
 Rest of World  6-10 business days 

 

Express Delivery

Europe (DHL)

 Republic of Ireland    1 business day
 France  1-2 business days 
 Germany  1-2 business days
 Benelux  1-2 business days
 SWE, NOR, DEN  2 business days
 Austria, Poland  1-2 business days
 Italy  2 business days
 Spain  2 business days
 Eastern Europe  2-3 business days


United States (DHL)

 AL, AK, AS, AZ, AR    3 business days
 CA, CO, CT  1-2 business days
 DE, DC  1-2 business days
 FL, GA  1-2 business days
 GU, HI  3 business days
 ID, IL, IN, IA  2-3 business days
 KS, KY, LA  2-3 business days 
 ME, MA, MI  1-2 business days
 NE, ND  3 business days
 NV, NH, NM, NC  2-3 business days
 NJ, NY   1 business day
 OH, OK, OR  2-3 business days
 PA  2 business days
 PR  3 business days
 RI  1 business day
 SC  2 business days
 SD  3 business days
 TN, TX, UT  2-3 business days
 VT, VA, WA  1-2 business days
 WV, WI, WY  2-3 business days


Canada (DHL)

 Eastern provinces  2-3 business days
 Western provinces    2-3 business days 
 Toronto  1-2 business days

Where is my order?

If you have ordered within the last 24-48 hours then please be patient.  Your item is in the postal system and is working its way towards you! Unfortunately, our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders.  If your order has still not arrived on or before the expected delivery date provided at checkout and in your order confirmation email then please track your order. 

Special note: If you placed an order and paid for Next Day Delivery (£5.99) before 4pm Monday to Friday then your item will be delivered before 1pm the following working day.   

Will I be charged customs and import duties?

Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than £30 / $40 are unlikely to incur any import duties or fees in most countries.  Canada is one of the few exceptions where customs duties are applied on all clothing imports above $30.  

However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to Oh Polly.  We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item.  If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us. 

What time can I expect my delivery?

Our couriers do their best to deliver your parcels to fit around your lifestyle. For single item orders you will generally receive this before 1pm on the expected day of delivery.  For multi-item orders you will generally receive this before 7pm on the expected day of delivery.