Delivery Costs / Timescales
Delivery cost will depend on the type of service chosen at checkout.
UK Delivery Charges
|Standard Delivery||Royal Mail||£0.00|
|UK Express Delivery||Hermes||£2.99|
|UK Click & Collect||Hubbox||+£1|
|DPD Next Day (before 6pm)||DPD||£3.99|
|UK Next Day (before 1pm)||Royal Mail||£5.99|
|DPD Saturday (before 6pm)||DPD||£4.99|
|UK Saturday (before 1pm)||Royal Mail||£5.99|
Select Worldwide Delivery Charges
|Ireland Economy||An Post||£4.99|
|Ireland Next Day||DHL||£9.99|
|Canada Economy||Canada Post||£6.99|
|France Economy||La Poste||£4.99|
|Germany Economy||Deutsche Post||£4.99|
|France, Germany Express||DHL||£9.99|
How long does delivery take?
A delivery estimate will be provided at checkout after you select an available delivery option. Delivery estimates cannot be guaranteed apart from UK Next Day delivery.
Approximate delivery times for select locations are shown below:
|United Kingdom||2-3 business days|
|Republic of Ireland||3-4 business days|
|Western Europe||4-5 business days|
|Eastern Europe||5-6 business days|
|USA & Canada||4-5 business days|
|Rest of World||6-10 business days|
|Republic of Ireland||1 business day|
|France||1-2 business days|
|Germany||1-2 business days|
|Benelux||1-2 business days|
|SWE, NOR, DEN||2 business days|
|Austria, Poland||1-2 business days|
|Italy||2 business days|
|Spain||2 business days|
|Eastern Europe||2-3 business days|
United States (DHL)
|AL, AK, AS, AZ, AR||3 business days|
|CA, CO, CT||1-2 business days|
|DE, DC||1-2 business days|
|FL, GA||1-2 business days|
|GU, HI||3 business days|
|ID, IL, IN, IA||2-3 business days|
|KS, KY, LA||2-3 business days|
|ME, MA, MI||1-2 business days|
|NE, ND||3 business days|
|NV, NH, NM, NC||2-3 business days|
|NJ, NY||1 business day|
|OH, OK, OR||2-3 business days|
|PA||2 business days|
|PR||3 business days|
|RI||1 business day|
|SC||2 business days|
|SD||3 business days|
|TN, TX, UT||2-3 business days|
|VT, VA, WA||1-2 business days|
|WV, WI, WY||2-3 business days|
|Eastern provinces||2-3 business days|
|Western provinces||2-3 business days|
|Toronto||1-2 business days|
Where is my order?
If you have ordered within the last 24-48 hours then please be patient. Your item is in the postal system and is working its way towards you! Unfortunately, our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders. If your order has still not arrived on or before the expected delivery date provided at checkout and in your order confirmation email then please track your order.
Special note: If you placed an order and paid for Next Day Delivery (£5.99) before 4pm Monday to Friday then your item will be delivered before 1pm the following working day.
Will I be charged customs and import duties?
Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than £30 / $40 are unlikely to incur any import duties or fees in most countries. Canada is one of the few exceptions where customs duties are applied on all clothing imports above $30.
However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.
In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to Oh Polly. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.
What time can I expect my delivery?
Our couriers do their best to deliver your parcels to fit around your lifestyle. For single item orders you will generally receive this before 1pm on the expected day of delivery. For multi-item orders you will generally receive this before 7pm on the expected day of delivery.