FREQUENTLY ASKED QUESTIONS
Welcome to the Frequently asked questions page – take a look at the information below.
We will update this regularly with some useful links & tips for any questions you may have.
Can I buy an Oh polly gift card?
We have just launched our e-gift card – you can adjust the amount you would like to buy. You do not need to spend the credit all at once – you can view your gift card balance at your account. You can buy more than one at once. The gift card will be emailed to you, including the 12-digit reference number. This will be valid for a duration of 6 months. You can use it on any of Oh Polly’s items. Happy Shopping!
What size should I order?
On each item, we include a brief description of our product – whether the fit is true to size or if you are between sizes, we advise on certain items to go for the size up.
Always check our advice and look at our sizing chart.
Where is my Order?
Please be aware, the tracking information will be sent to you directly from the courier – this will mean you can track for up-to date information on the status of your parcel.
This is the best way to accurately get information, up-to date, relevant to your order.
How can I have a refund?
Did you know we have a new returns process for our UK & US customers? Follow the links below:
If you live in another country, please follow the returns process on your order form. If you have any queries, please follow this link
RETURNS - Due to an increase in orders and consequently returns, we are currently processing refunds/exchanges within 7-10 working days of us receiving back your item(s).
Please note, refunds will be processed back to your original method of payment.
On your receipt given to you by the post office, you'll find a tracking/reference number. Please enter this number into the tracking facility found on the Royal Mail website. If you returned your item back with a different courier (i.e. Hermes/USPS/Parcel Force etc) you'll need to track your return on the relevant website and not Royal Mail.
When will you be having a sale?
Throughout the year, we run a series of special offers – whether this is a discount code on all our items or if we have a specific sale. If you sign up to our newsletter, we can keep you up-to date with our offers, discounts and special events so you always have the latest information. You can sign up for our newsletter filling the form below, in the footer.