Delivery Costs / Timescales
Delivery cost will depend on the type of service chosen at checkout.
- UK Standard Delivery: £0.00
- UK Express Delivery: £2.99
- UK Next Day - Before 1pm: £5.99
- UK Click&Collect: £1 Extra
- Ireland 4 Day Delivery: £4.99
- Worldwide 6 Day Delivery: £6.99
- DHL Express Worldwide (3 Day Delivery): From 8+ EUR / $10+
How long does delivery take?
Delivery time will depend on the type of shipping option you choose at checkout. All times are approximate and cannot be guaranteed apart from UK Next Day delivery.
Please note that we only dispatch orders Monday to Friday. Any orders placed after 4pm on Friday will not be dispatched until Monday. If you have selected next day delivery you will receive this on the Tuesday.
A summary of delivery times are listed below:
- UK & Channel Islands: 1-2 business days.
- Republic of Ireland: 4-5 business days.
- Western Europe: 5-7 business days
- Western USA & Canada: 5-7 business days.
- Eastern Europe: 6-8 business days
- Eastern USA & Canada: 6-8 business days
- North Africa & Central Asia: 6-8 business days
- South America, South Africa, Far East Asia and Oceania: 6-10 business days
Where is my order?
If you have ordered within the last 24-48 hours then please be patient. Your item is in the postal system and is working its way towards you! Unfortunately our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders. If 48 hours have passed and you have not received your order we will be able to track your item and can provide you with a tracking number.
Special note: If you placed an order and paid for Next Day Delivery (£5.99) before 4pm Monday to Friday then your item will be delivered before 1pm the following working day.
Will I be charged customs and import duties?
Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than £30 / $40 are unlikely to inccur any import duties or fees in most countries. Canada is one of the few exceptions where customs duties are applied on all clothing imports above $30.
However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.
In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to Oh Polly. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then unfortunately we cannot be held liable for any loss or damage incurred by your order during transit back to us.
What time can I expect my delivery?
Our couriers do their best to deliver your parcels to fit around your lifestyle. For single item orders you will generally receive this before 1pm on the expected day of delivery. For multi-item orders you will generally receive this before 6pm on the expected day of delivery.