Oh Polly Occasionwear Rental

For our exclusive rental collection we’ve partnered with Zoa, the UK's first integrated fashion rental specialists.

If you need any assistance, you can contact Zoa's customer service here or check out our FAQs below.

This service is for UK customers only.

We recommend booking your rental at least 2 days before your event. You can book up to 6 months in advance, and rentals can be scheduled for up to 30 days.

Shipping fees cover delivery & return costs.

Please note: ZOA does not deliver on weekends or bank holidays. Book by Wednesday or Thursday for the weekend.

If you need to make changes, email customersupport@zoarental.com as soon as possible and we will do our best to support.

Your order will arrive on or before your selected delivery date. Once dispatched, you’ll receive tracking details via email.

If possible, we send items early to give you more time to try them on. You won’t be charged extra, and your original return date still applies.

If you have any questions about your delivery, please get in touch with the team at customersupport@zoarental.com.

• Ribbon: Only remove it if you intend to wear the item.
• Retailer tags: If tags are present, you may remove them once you’ve committed to wearing the piece.

No – please do not attempt to clean your rental. Our warehouse partners professionally dry cleans all our items -
all items are professionally cleaned using ozone washing and chambers.

1. Repack the item in the original packaging
2. Attach the prepaid return label provided
3. Drop off at your local Post Office and keep the proof of postage

Please do not use a standard postbox.

If your Zoa rental return label is missing, email customersupport@zoarental.com and we’ll send a replacement.

If your Zoa rental return label email is missing or the link has expired, email customersupport@zoarental.com and we’ll organise a replacement.

Unworn Rentals
We don’t offer refunds for unworn rentals. Once booked, the rental fee is non-refundable. Please keep the ribbon attached and return the item as received.

Late Returns
Late returns affect other customers’ bookings. A fee of £25 per day applies until the item is returned. If an item is not returned within 10 days, it will be classed as lost/stolen and a £100 replacement fee will be charged.

Damage & Repairs
Significant damage may incur repair or replacement charges depending on the condition of the returned item.

To read the full T&C's, click here.