For our exclusive rental collection we’ve partnered with Zoa, the UK's first integrated fashion rental specialists.

If you need any assistance, you can contact Zoa's customer service here or check out our FAQs below.

This service is for UK customers only.

We recommend booking your rental at least 2 days before your event. You can book up to 6 months in advance, and rentals can be scheduled for up to 30 days.

Please note: ZOA does not deliver on weekends or bank holidays. Book by Wednesday or Thursday for the weekend.

If you need to make changes, email customersupport@zoarental.com as soon as possible and we will do our best to support.

Your order will arrive on or before your selected delivery date. Once dispatched, you’ll receive tracking details via email.

If possible, we send items early to give you more time to try them on. You won’t be charged extra, and your original return date still applies.

If you have any questions about your delivery, please get in touch with the team at customersupport@zoarental.com.

• Ribbon: Only remove it if you intend to wear the item.
• Retailer tags: If tags are present, you may remove them once you’ve committed to wearing the piece.

If your rental is unsuitable, please do not remove the ribbon.

Return the item as received and email customersupport@zoarental.com so we can support you.

No – please do not attempt to clean your rental. We handle all garment care.

1. Repack the item in the original packaging
2. Attach the prepaid return label provided
3. Drop off at your local Post Office and keep the proof of postage

Please do not use a standard postbox.

If your returns label is missing, email customersupport@zoarental.com and we’ll send a replacement.