donate with oh polly
In 2021, we became the first retailer to launch an Online Clothing Bank, giving our UK customers a sustainable way to extend the life of their pre-loved clothing. We know that updating your wardrobe often leaves older styles unworn, so we created a charitable and circular solution in partnership with The Salvation Army.
How to Donate
Step 1: Register Your Donation
Click the link below and follow the simple steps to register your clothing donation with The Salvation Army.
Step 2: Pack Your Items
Package your pre-loved or unwearable textiles securely.
Step 3: Drop Off & Track
Download your free QR code or returns label, then take your parcel to a local drop-off point. Check our FAQ for more details.
what is an online clothing bank?
Instead of physically going to a charity shop, you can generate a free returns label and send your donations straight to The Salvation Army at your local drop-off point. Fuss-free, helping charity and a much more sustainable way of clearing out your wardrobe!
the salvation army
The Salvation Army provides specialist support for survivors and potential victims of modern slavery, shelter for those experiencing homelessness and so much more as the largest charity-owned textiles collector in the UK.
The Salvation Army’s trading arm (SATCoL) repurposes over 60,000 tonnes of second-hand textiles. SATCoL delivers a message of hope through sustainable efforts and develops strategies to help protect the planet, one donation at a time. Your donations can be a part of continuing to create change. So far we've raised over £6,000.
what happens to my donation?
When you donate your pre-loved clothing, it is sent to The Salvation Army for review. It will either be resold, recycled or remanufactured.
Any questions?
FAQs
Clothing, shoes, and accessories from any brand can be donated — no piece is too small or worn. Your donations are put to good use: sold for charity, recycled, or repurposed into materials like fillers for insulation or soundproofing.
Parcel guidelines:
- Maximum weight: 20kg
- No two sides longer than 120cm
- Ensure your parcel is secure
- Any packaging works — reuse your Oh Polly packaging or another brand’s box/bag.
- Items can also be placed in a non-see-through, sealable, waterproof bag or parcel.
- Ensure your parcel is securely packed.
- Maximum weight: 20kg.
- No two sides longer than 120cm.
Search 'Oh Polly donations' in your email search bar. The QR codes don't expire. so you won't need to create a new one. If you can't find it, simply make a new one here.
1. Download the label that we sent to your email.
2. Head to your local InPost Locker drop off.
3. Use the touchscreen to click 'Send a parcel', you then need to follow the on-screen instructions.
4. Scan the QR code and select which size box you think is most appropriate. You can choose from small, medium or large.
5. A locker will open, please follow the instructions and put the parcel inside. Then close the door.
6. Scan the QR code to retrieve your receipt. Keep hold of the receipt for reference.
Please note, you do not need a label for this service. When the courier comes to pick up the parcel, then they'll do this for you.
To find your local drop off, please click here.
To see locker capacity, please click here.